Privacy Policy

1. Who We Are

Rico’s Slushies LTD (“we”, “us”, or “our”) operates as a provider of slush machine hire, sales, servicing, and food & beverage sales. Our registered address is 135 Windmill Road, Croydon, CR0 2XT, United Kingdom.

We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Full name, phone number, email address, and delivery address
• Business Information: Company name, VAT number (if applicable)
• Transactional Data: Order history, invoices, payment information
• Marketing Data: Preferences, social media handles (if voluntarily submitted), reviews
• Technical Data: IP address, browser type, operating system, and website usage data (via cookies)

3. How We Collect Your Data

We collect data through:

• Direct interactions (enquiries, orders, service bookings)
• Website contact forms and account sign-ups
• Email or telephone communication
• Social media messages
• Cookies and analytics tools when you visit our website

4. Why We Use Your Data

We use your personal data to:

• Fulfil orders and provide services

For Machine Hires:

• Process payments and send invoices
• Communicate regarding services, promotions, and support
• Improve our products, services, and user experience
• Comply with legal obligations

5. Legal Bases for Processing

• Contractual necessity – to fulfil our services and obligations
• Legitimate interests – to manage and grow our business
• Consent – for marketing communications (you can opt-out anytime)
• Legal obligation – for record keeping and compliance

6. Data Sharing

We do not sell or rent your personal data. We may share it with:

• Payment processors (e.g., PayPal, Stripe)
• Delivery couriers
• Service contractors (e.g., machine servicing)
• Legal or regulatory bodies, if required

All third parties are required to handle your data securely and only process it for specified purposes.

7. How We Store and Protect Your Data

Your data is stored on secure systems and servers. We implement suitable technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction.

We only retain your personal data as long as necessary to fulfil the purposes we collected it for, including for legal and accounting requirements.

8. Your Data Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain types of data processing
• Withdraw consent at any time (for marketing)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies and Tracking

Our website may use cookies to enhance your browsing experience and for analytics. You can manage your cookie preferences via your browser settings.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on our website and take effect immediately.

11. Contact Us

If you have any questions or requests regarding this policy or your personal data, contact us at:

info@ricoslushies.co.uk

135 Windmill Road, Croydon, CR0 2XT, UK